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Ordering

Orders can be placed using our secure on line payment with PayPal.
Alternatively you can pay by Bank transfer or Cheque - please phone us
on 07914 448951 for details.
Goods should usually be dispatched within 24 hours. If an item is out of stock and your delivery is delayed we will notify you straight away. Some of our items are only bought in to order (specified on the web site) and we will contact you with an expected delivery date.

Delivery

UK Mainland
The cost of delivery will be shown as you go through the checkout screen.

Items up to 2kg in weight are sent Royal Mail 'Signed for' Delivery and charged according to weight. 1st class mail should reach you Next day (but we cannot be held responsible for Royal Mail late delivery). 2nd class mail is usually 2-3 days.
We require a signature as proof of delivery. When placing your order you can specify an alternative delivery address if required. 
If you request your goods to be left in a designated safe place without a signature, Horsedream will not be responsible for your order once it has been handed over to the Post Office. Proof of posting will always be obtained by Horsedream.

All orders over 2kg are sent with a courier service. 
The courier collects and delivers Monday - Friday. If you choose 1st class delivery, items are sent on a 'Next working Day' service. 
2nd class delivery is booked as 48h but can take 72h in some areas. (again we cannot be responsible for the occasional late delivery by the courier services - fortunately this is rare)
Saturday delivery can be arranged at extra cost; please email for rates as price will be calculated on the volumetric weight of your parcel. 

We require a signature as proof of delivery. When placing your order you can specify an alternative delivery address if required. 
If you request your goods to be left in a designated safe place without a signature, Horsedream will not be responsible for your order if the Courier says they have delivered.


Shipping rates outside UK Mainland

All deliveries outside the UK Mainland are sent via Courier service. Delivery charges will be shown as you go through the checkout screen

All payments are made in £ Pounds Sterling. Please make sure you are aware of the currency exchange rate before placing your order.
Any Import Duty or TAX applicable in your country, is paid by the customer.

Terms and Conditions 

Please read these terms and conditions carefully, if you do not agree with them, do not use this website. By using this website, you signify your agreement to be bound by these terms.
Horse Dream UK Ltd is a small family run business and is not registered for VAT


Safety 

Always check equipment before riding and never use items that are showing any signs of wear and tear or damage. Horsedream cannot be responsible for your use of its products. When using the Christ Bareback pad, NEVER mount using the stirrups unless you have bought a model with the ‘half tree’ designed for this purpose.

Delivery

If you request your goods to be left in a designated safe place without a signature, Horsedream will not be responsible for your order once the Courier has delivered.

Cancelled orders

You have the right to cancel your order with full refund at any time before your order is dispatched. 'Non Stock' Items that have been specially ordered in for you will be subject to a 10% cancellation fee.

Returns

If for any reason you are not completely satisfied with your purchase, we will refund the value of the goods but firstly you must notify us, and then return them within 7 days in pristine condition; unused or marked and still with Christ Lammfelle labelling attached. 

We recommend that you send your goods back by 'Signed for' delivery or a secure delivery method which requires a signature on receipt, as we cannot be held responsible for it being lost or damaged before it arrives with us. Please clearly mark the package 'Returned goods' and include this in any paperwork/declaration, if you are posting from abroad.

Unfortunately we are unable to give refunds on items that have been specially made or altered for you.  We do not accept returns on SALE STOCK, so please double check you have chosen the correct, colour, size, model etc before placing your order. If you are unsure, please email us for advice before placing an order.

If wish to return an item for exchange or refund, you will liable for the cost of returning the product to us. 
Refunds can only be given on on items returned in 'New' condition. 
If you are returning an item for refund, that was originally sent to you with free delivery, the original delivery charge will be deducted from the refund amount. 
If you are exchanging, you will also be charged for the postage of the replacement item to you. 
We are only a small company and cannot offer a 'free returns' package - very sorry.


Return Address

'Returned goods'
Horse Dream UK, 48 Selby Rise, Uckfield, East Sussex, TN22 5EE, United Kingdom

Descriptions

Every care has been taken to ensure descriptions, measurements, colours and prices are correct, but we reserve the right to affect changes at any time, these will be notified to you at the time of ordering. Please note that coloured lambskins have been dyed and may be prone to colour fade.

Links

This website contains links to other websites. Horsedream is not responsible for the practises of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for interest only.

These terms and conditions are governed in accordance with the laws of England and Wales. Any user of the Website hereby agrees to be bound exclusively by the jurisdiction of the English courts.

Privacy Policy

This privacy policy explains how Horse Dream UK Ltd uses and protects any information that you give Horse Dream UK Ltd when you use this website.

Horse Dream UK Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect:

We may collect the following information:

  • name and title
  • contact information including email address and telephone number
  • demographic information such as postcode

What we do with the information we gather:

We require this information for the purpose of processing and delivering products to you and to reply to your enquiries. We only disclose information to third parties for goods delivery purposes. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided when opting to join our mailing list.
Payments are processed by PayPal and no card details are seen or held by Horse Dream UK Ltd
You can also opt to pay by bank transfer or cheque. No bank details are kept by Horse Dream UK Ltd

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you wish us to delete your personal information, please notify us by emailing enquiries@horsedream.co.uk
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@horsedream.co.uk

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so, or it is for goods delivery purposes.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
Horse Dream UK Ltd, 48 Selby Rise, Uckfield, East Sussex, TN22 5EE
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.



 

 

 

 

 

 

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