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Copyright©2013
Horsedream UK

 

Ordering

Orders can be placed using our secure on line payment with PayPal. Alternatively you can pay by Bank transfer or Cheque - please phone us on 07914 448951 for details. Goods should usually be dispatched within 24 hours. If an item is out of stock and your delivery is delayed we will notify you straight away. Some of our items are only bought in to order (specified on the web site) and we will contact you with an expected delivery date.

Delivery

UK Mainland
The cost of delivery will be shown as you go through the checkout screen.

Items up to 2kg in weight are sent Royal Mail 'Signed for' Delivery and charged according to weight. 1st class mail should reach you Next day (but we cannot be held responsible for Royal Mail late delivery). 2nd class mail is usually 2-3 days.
We require a signature as proof of delivery. When placing your order you can specify an alternative delivery address if required.

If you request your goods to be left in a designated safe place without a signature, Horsedream will not be responsible for your order once it has been handed over to the Post Office. Proof of posting will always be obtained by Horsedream.

All orders over 2kg are sent with a courier service.
The courier collects and delivers Monday - Friday. If you choose 1st class delivery, items are sent on a 'Next working Day' service.
2nd class delivery is booked as 48h but can take 72h in some areas. (again we cannot be responsible for the occasional late delivery by the courier services - fortunately this is rare)
Saturday delivery can be arranged at extra cost; please email for rates as price will be calculated on the volumetric weight of your parcel.

We require a signature as proof of delivery. When placing your order you can specify an alternative delivery address if required.

If you request your goods to be left in a designated safe place without a signature, Horsedream will not be responsible for your order if the Courier says they have delivered.


Shipping rates outside UK Mainland
All deliveries outside the UK Mainland are sent via Courier service. Delivery charges will be shown as you go through the checkout screen

All payments are made in £ Pounds Sterling. Please make sure you are aware of the currency exchange rate before placing your order.
Any Import Duty or TAX applicable in your country, is paid by the customer.

Terms and Conditions 

Please read these terms and conditions carefully, if you do not agree with them, do not use this website. By using this website, you signify your agreement to be bound by these terms.
Horse Dream UK Ltd is a small family run business and is not registered for VAT

Privacy 
Customer details are never shared with any third party and remain completely confidential. Payment is taken through PayPal. 

Safety 
Always check equipment before riding and never use items that are showing any signs of wear and tear or damage. Horsedream cannot be responsible for your use of its products. When using the Christ Bareback pad, NEVER mount using the stirrups unless you have bought a model with the ‘half tree’ designed for this purpose.

Delivery 
If you request your goods to be left in a designated safe place without a signature, Horsedream will not be responsible for your order once the Courier has delivered.


Cancelled orders
You have the right to cancel your order with full refund at any time before your order is dispatched. 'Non Stock' Items that have been specially ordered in for you will be subject to a 10% cancellation fee.

Returns

If for any reason you are not completely satisfied with your purchase, we will refund the value of the goods but firstly you must notify us, and then return them within 7 days in pristine condition; unused or marked and still with Christ Lammfelle labelling attached. 

We recommend that you send your goods back by 'Signed for' delivery or a secure delivery method which requires a signature on receipt, as we cannot be held responsible for it being lost or damaged before it arrives with us.

Please clearly mark the package 'Returned goods' and include this in any paperwork/declaration, if you are posting from abroad.

Unfortunately we are unable to give refunds on items that have been specially made or altered for you. 

We do not accept returns on SALE STOCK, so please double check you have chosen the correct, colour, size, model etc before placing your order. If you are unsure, please email us for advice before placing an order.

If wish to return an item for exchange or refund, you will liable for the cost of returning the product to us.
Refunds can only be given on on items returned in 'New' condition.
If you are returning an item for refund, that was originally sent to you with free delivery, the original delivery charge will be deducted from the refund amount.
If you are exchanging, you will also be charged for the postage of the replacement item to you.
We are only a small company and cannot offer a 'free returns' package - very sorry.

Return address:
'Returned goods', Horse Dream UK, 48 Selby Rise, Uckfield, East Sussex, TN22 5EE, United Kingdom




Descriptions
Every care has been taken to ensure descriptions, measurements, colours and prices are correct, but we reserve the right to affect changes at any time, these will be notified to you at the time of ordering. Please note that coloured lambskins have been dyed and may be prone to colour fade.

Links
This website contains links to other websites. Horsedream is not responsible for the practises of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for interest only.

These terms and conditions are governed in accordance with the laws of England and Wales. Any user of the Website hereby agrees to be bound exclusively by the jurisdiction of the English courts.



News
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**New**
Bareback pad Photo Gallery


Choosing the right Bareback pad and girth size

Bareback pads

Horse
accessories

Half pads &
saddle cloths

Girths and covers

Numnahs

Treeless saddle
accessories

Western saddle
accessories

Special Offers


Product measurement guide

Delivery charges, Returns, Terms and conditions



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